Refund policy

Refunds
We are a custom product business, therefore personalized and custom items are non-refundable.

Inspect Order

Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom items are non-returnable unless we made a mistake. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges on custom items.

You can always contact us for any return question at nannystu2factory2@comcast.net.